Xterra Trading (“we”, “our”, or “us”) is committed to protecting the privacy and personal data of our clients, partners, website visitors, and all users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data in the United Arab Emirates and international data protection standards such as the General Data Protection Regulation (GDPR).
By using our website www.xterratrading.com or engaging with us, you agree to the practices described in this Privacy Policy.
We may collect and process the following types of personal data:
Identification Data – Name, title, company name.
Contact Information – Email address, phone number, mailing address.
Transactional Data – Details of services provided or requested.
Technical Data – IP address, browser type, usage data, device identifiers.
Marketing and Communication Data – Your preferences in receiving marketing from us and your communication preferences.
We collect personal data from:
Direct interactions (e.g., email inquiries, form submissions).
Automated technologies (e.g., cookies, server logs).
Third-party services and platforms (e.g., analytics tools).
We use the information we collect for the following purposes:
To provide and manage our services and business operations.
To communicate with you and respond to your queries.
To comply with legal obligations and protect our legal rights.
To improve our website, services, and customer experience.
To send marketing communications (with your consent, where required).
We process your personal data based on:
Your consent.
The performance of a contract.
Compliance with legal obligations.
Our legitimate interests, provided your rights and interests do not override these.
We may share your information with:
Our affiliates and business partners.
Service providers and contractors who assist in our operations.
Government authorities or regulators when required by law.
A third party in connection with a business transfer or merger.
We ensure that such third parties provide sufficient guarantees to implement appropriate technical and organisational measures in compliance with applicable data protection laws.
If we transfer personal data outside the UAE, we ensure that the receiving country provides an adequate level of data protection or that appropriate safeguards (such as Standard Contractual Clauses or contractual agreements) are in place.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once data is no longer required, we securely delete or anonymise it.
You have the right to:
Access your personal data.
Request correction or deletion of your data.
Object to or restrict processing.
Withdraw your consent at any time.
Lodge a complaint with the relevant data protection authority.
To exercise any of these rights, please contact us at info@xterratrading.com.
We implement appropriate technical and organisational security measures to protect your data against unauthorised access, disclosure, alteration, or destruction.
Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings.
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of such sites. Please review their privacy policies separately.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at:
Xterra Trading
📍 DMCC Business Centre, Level No 11, Uptown Tower, Dubai, United Arab Emirates
📧 Email: info@xterratrading.com
🌐 Website: www.xterratrading.com